Terms of Service
1. The agreement
These terms are the agreement between you and remake (the "service", previously called hyperfind.ai), operated by Gabi ("we", "us") and reachable at gabi@tryremake.com. By creating an account or using the service you accept them. If you use the service for a company, you confirm you may accept them on its behalf. Our Privacy Policy explains how we handle personal data.
2. What the service does
remake helps brands and agencies see how AI assistants talk about a brand. It asks AI assistants the questions you choose, records which brands they name, checks the websites you add for what AI assistants read, writes suggested fixes for those websites, and re-checks the fixes on the live web. You can connect your own AI assistant to your account, and, if you choose, connect Google Search Console or Google Analytics to add your own website's numbers to the dashboard.
3. Your account
An account needs an email address and a password, or a Google sign-in. Keep your sign-in details and access keys safe; you are responsible for what happens through your account, including by team members and AI assistants you connect. If you notice activity you don't recognise, tell us at gabi@tryremake.com and we will help you secure it.
4. Websites you may add
The service reads the public pages of every website you add. Add only websites you own, operate, or have permission to analyse, for example an agency working on a client's website with the client's knowledge. By adding a website you confirm you have that permission. We may refuse or remove websites we believe were added without it.
5. Credit and payment
- Pay as you go. You load credit into your account's wallet and spend it on the work you choose to run. There is no subscription and every feature is available on every account.
- Prices. Work is charged at the prices shown in the app, and paid work shows its price before it runs. Prices can change; a change never applies to work already charged.
- Our failures cost you nothing. If paid work fails because of a problem on our side, the credit for that work is returned to your wallet automatically.
- Work you stop. If you stop or interrupt work yourself, for example by deleting a brand while it runs, the part that already ran stays charged.
- Expiry. Loaded credit can be used for 12 months from the date it was added.
- Payment. Payments are handled by our payment providers under their own terms; we never see your card details. For a question about a payment, email us.
6. Your content and reports
Your websites, prompts and other content remain yours. The reports and fixes the service produces for you are yours to use and share, including with your clients. A shared report lives at a private, hard-to-guess link; anyone with the link can read it, so share it as carefully as the information in it. Feedback you send us can be used to improve the service.
7. Using the service responsibly
Use the service lawfully and only for websites you may analyse. Don't try to overload, attack or get around the limits of the service, or open extra accounts to avoid them. We may suspend accounts that do.
8. Google services
Signing in with Google, and connecting Google Search Console or Google Analytics, are optional. When you use them, Google's own terms also apply to your Google account, and our Privacy Policy explains exactly what we read and keep. You can disconnect in the app or remove remake's access at myaccount.google.com/permissions at any time.
9. The service as it is
The service is provided "as is". Results report what AI assistants said at a point in time and what we believe will help; AI assistants make their own choices, so we cannot promise that any change will lead an assistant to name you. We work to keep the service available and roll back faulty updates automatically, but we do not promise uninterrupted service.
10. Limitation of liability
To the extent the law allows, our total liability for any claim connected to the service is limited to what you paid us in the twelve months before the claim, and we are not liable for indirect or consequential losses. Nothing in these terms limits liability that the law does not allow us to limit.
11. Ending the agreement
You can stop using the service at any time and delete your account in the app under Settings, or by emailing us. We may suspend or close accounts that break these terms. When an account closes, its data is deleted as our Privacy Policy describes.
12. Changes to these terms
We may update these terms; the date at the top shows the latest version.
13. Disputes and governing law
If something goes wrong, email us first. These terms are governed by the laws of the operator's principal place of business, and the courts there have jurisdiction, without regard to conflict-of-law rules.
14. General
We are not responsible for delays caused by events outside our reasonable control. If any part of these terms cannot be enforced, the rest still applies. Questions about these terms: gabi@tryremake.com.