Support
Email gabi@tryremake.com. A person reads every message and replies.
What to include
- the email address of your remake account (write from it if you can);
- the website or brand your question is about;
- what you were doing, what you expected, and what happened instead;
- a screenshot, if something looks wrong.
Never send your password or an access key. We will never ask for them.
Signing in
- Sign in at app.tryremake.com/login with your email and password, or with Google.
- Forgot your password? Choose "Forgot password?" on the sign-in page and we will email you a link to set a new one.
- Signed up with Google? Choose "Continue with Google" and use the same Google account.
- Still stuck? Email us from the address on your account and tell us what you see.
Export or delete your data
- To get a copy of your data, email us from your account's address and ask for an export.
- To delete your whole account, open Settings in the app and delete it, or email us and we will do it for you. This removes your account's data and cancels its Google connections with Google.
- Our Privacy Policy explains what is kept and for how long.
Remove Google access
- To stop remake using Google Search Console or Google Analytics for a website, open that website in the app, find its Google connections and choose Disconnect. The encrypted refresh credential stays stored, unused, until you delete that website's brand or your account (we then cancel it with Google), or until you remove remake's access at Google.
- To withdraw the permission at Google as well, visit myaccount.google.com/permissions, choose remake and remove its access. This also removes access granted for Sign in with Google.
- Want us to confirm it is all gone? Email us and we will check.
Privacy and terms
Read our Privacy Policy and Terms of Service. Questions about either go to the same address: gabi@tryremake.com.